Questions and Answers

Frequently Asked Questions

Q: Is your place nice and clean? What is the decor like?

A: The house is painted with soft neutral colors, decorated with a touch of European style. It is important to us that our home is kept clean, especially to our guests. The shared bathroom is cleaned daily and the kitchen is always kept spotless.

Q: What is check-in and check-out time?

A: We are very flexible with your check-in time. check-out time is 11 am., or to be arranged with the host. You may drop off your luggage before check-in time, or you may keep your luggage with us after check-out time, until you come back for it later.

Q: Can we arrive very late at night?

A: Yes, you can arrive late if we are so advised at the time of booking, or an arrangement can be made. Otherwise, it would be very considerate of you to give us a call if you are behind your schedule.

Q: Is there a curfew?

A: No, there is no curfew at any time.

Q: Do you always have people in your house on duty?

A: Most of the time there is someone in the home. I may have to run out here and there during the day, however, between my husband and I, we will make a point to be here on your arrival and will always be present during breakfast..

Q: Is your area safe for visitors?

A: Toronto is considered a very safe city but like all big cities, caution should be used, especially late in the night.

Q: What is required to book a reservation?

A: Rooms can only be reserved if we have a Visa, MasterCard authorization and deposit at the time of booking. We will need your card number, the name of the card holder, and the expiry date. If you do not wish to release your credit card information over the Internet, you may use the phone or fax to confirm your booking.

Q: Are your rates quoted in Canadian dollars or in U.S. dollars?

A: All rates are quoted in Canadian dollars. We prefer that you exchange your money to Canadian currency before arrival.

Q: Do you offer a discount for for a longer stays?

A: Yes. We are happy to offer a discount to our guests for longer stays. Discounts on longer stays will depend on length of stay, number of people in the party, time of year, and rooms booked. We are happy to discuss this with you when you make your enquires.

Q: What is your cancellation policy?

· A: Unlike hotels, our rooms are often booked months in advance. because of this, a refund can only be given if notice is received as follows:

For reservations made within 30 days, at least 10 days prior to the scheduled arrival date.

For reservations made 2 months in advance or more, at least 20 days prior to arrival date.

No refunds or adjustments will be made after arrival.

Q: What deposit is required?

· A: An amount equal to 20% of the total due for the dates booked, or a minimum of one night, whichever is the greatest. For Long term reservations or for Multiple Room reservations, deposits will be non-refundable. On all refunds, a fee of $10.00 will be retained to cover our costs in processing the deposit.

Q: What do you serve for breakfast?

A: We serve a variety of breakfast foods. Everyday is a different food. We like making bacon or ham and eggs, to French toast, pancakes, eggs done in any style preferred and for those healthy or light eaters, we have an abundance of cereal, oatmeal, grain breads, grains, nuts, fruits and for the European style, you may choose to have French stick with cheese. I will always be open to breakfast suggestions. You will also find a dish of fresh fruits on the breakfast table, waiting for your arrival. You will also have the choice of coffee, juice or tea. With your order ahead of time, you will have the choice of regular, decaf or brazil coffee’s, a variety of tea’s, herbal’s, green, white or Chinese tea’s and juices will be a 100%fruit.

Q: When is breakfast served?

A: Breakfast is served at 8:30am from Monday to Friday and 9am on Saturday and Sunday’s, however, special arrangements may be made..

Q: Is there a phone in the room?

A: No, but there is a phone in the house. Someone is always there to call you to the phone or take the message while you are out.

Q: Is there access to a computer and the Internet?

A: Yes. We can give you access to both a Computer and the internet for small assignments. If you have a laptop computer you can access the internet in each room for high speed internet. Each room also has satellite T.V.

Q: Is there access to an outside area to relax?

A: Yes. We have a back deck off our kitchen, where you will be welcome to eat your breakfast or drink you beverage, or wonder into our garden for more privacy where you can also relax and enjoy the peaceful surroundings.

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Stonehouse on Sterling Bed and Breakfast, 242 Sterling Road, Toronto, Ontario, Canada, M6S 1P1